Shop Policies
PAYMENT
I accept Visa, MasterCard, American Express, Discover, Paypal, Apple Pay, and Google Pay. All prices are in U.S. Dollars.
SHIPPING & HANDLING
All efforts will be made to ship your item(s) in a timely manner with love and care.
U.S. Domestic shipment //
A flat fee is assigned for shipping based upon order total. The price schedule is as follows:
- Orders $ 0.01 - $30.00 ---> $4.00
- Orders $30.01 - $100.00--> $12.00
- Orders $100.01-$200.00--> $16.00
- Orders $200.01-$300.00--> $22.00
I do not offer rush shipping, but most shipments should arrive within 5 business days of the time the order was placed. I ship via USPS Priority Mail.
International shipment //
Shipping & Handling fee includes shipping fee as well as in-studio handling fee. Shipping is calculated by the weight, size, and shipping address of the items and will be added to the total at checkout.
I am currently offering USPS International First-Class Mail as a shipping option for international customers. USPS First-Class Mail for international shipments usually takes 1-2 weeks and sometimes up to 4-8 weeks depending on the destination country. I do not offer rush shipping.
PLEASE NOTE: customers are liable to pay for any customs charges, duties or taxes charged to them by their country. I do not mark items as "gifts" and put the true value of the item so that if your item is lost or damaged, I can create a claim with the carrier service.
The timeframes are estimates and it sometimes arrives sooner or takes longer depending on customs or the postal company in your country.
I am currently shipping to Canada and a handful of other countries to which I have previous experience shipping. If you would like to purchase an item from my website but I do not currently ship to your country, please email me (meganthomasceramics@gmail.com), and I'll see if I can accommodate you. If you are deterred from placing an order by the shipping calculated at checkout, please also email me, and I will see if I can find a more reasonable rate through another carrier.
CONDITION
Handmade pottery has a certain amount of variation. I will do my best to describe and photograph everything accurately.
CUSTOM ORDER
I will consider special commissions of forms that I already make. Please email inquiries through the contact form on this website.
REFUND
If you are not completely happy with your purchase, contact me within 7 days of receiving it. I will refund the complete purchase price minus the cost of shipping. Please return the item(s) packed in the original shipping material.
When the item is returned, I will inspect the condition of the item before issuing your refund.
DAMAGED CLAIMS ON SHIPPED ITEM
Please inspect your purchase as soon as it arrives. Damage claims on shipped items must be made within 48 hours of package arrival. If there is damage to your item, please notify me immediately. (meganthomasceramics@gmail.com).
SALES TAX
I collect Ohio sales tax on all orders shipped to addresses in Ohio. Residents in other states and countries are responsible for complying with local state tax laws.